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FUNCTIONALITIES AND BENEFITS

What is aroCRM?

aroCRM is an easy-to-use, fast-to-deploy cloud CRM solution with out-of-the-box but configurable business processes. It provides enterprise-wide access to vital customer information—anytime, anywhere—so you can manage your business with an integrated approach to inside and field sales automation, customer care, customer service and marketing.

aroCRM integrates with other applications through a sophisticated, yet easy-to-use Web services interface, delivering real business management advantages to customers. Designed to improve business relationships with every interaction, aroCRM uses industry-leading technology to faster better business practices and effortless information exchange throughout your organization.

With a full suite of integrated applications—including Sales, Marketing, Customer Service and responsive in any mobile devices for all integrated system—teams get the tools they need to find new customers, close sales faster, and build lasting, more profitable relationships across all channels. Its workflow engine helps CRM deliver better business process automation, making your organization more effective and efficient. Regardless of how, when, or where customers, partners, and prospects choose to interact with your organization, aroCRM offers a comprehensive, easy-to-use solution to successfully manage these relationships.

Standard Implemented Module

  • Company/Customer Management
  • Contact Management
  • Lead Management
  • Opportunities Management
  • Sales Order Management
  • Invoice Management
  • Service Management
  • Contract Management
  • Campaign Management
  • Inventory Management With Purchase Cycle
  • Document Management
  • System Administration
  • Reporting and Analysis
  • Integration With Various Tools(Mail Manager, SMS Manager etc.)

Add-On Module For aroCRM

  • Knowledge Article Management
  • Forecasting Management
  • Modified Project Management
  • Web To Lead Process
  • Customer Self Service
  • Attractive Dashboard
  • Pipeline Architecture View
  • CTI Integration
  • aroCRM App(Mobile)

aroCRM Benefits You The Most

  • Customer data management
  • Sales reporting
  • Accurate sales forecasting
  • Customer segmentation
  • Scaling a sales process
  • Managing Marketing Campaigns
  • Better internal communication
  • Provide Support Timely
  • Enhanced Process to mitigate customer satisfaction

aroCRM Benefits

  • Customer data management- By organizing all lead and customer information in one place and automating data entry, CRM software makes it easy to run the sales process smoothly.
  • Sales reporting- A CRM tracks quota attainment and activity metrics such as emails sent, calls made, meetings booked, opportunities created, and deals closed.
  • Accurate sales forecasting- Stop relying on complicated formulas or back-of-the-napkin math. A CRM system generates an accurate sales funnel for you, which makes it easier to forecast future sales and effectively manage your team’s pipeline.
  • Customer segmentation- By segmenting prospects by parameters such as location, deal size, or close date, you can identify specific regions or industries to sell into, and benchmark your average sales price and sales cycle.
  • Scaling a sales process- A repeatable sales process is key to testing new sales motions and strategies. Without the information stored in a CRM, you’re shooting in the dark. You need this data to spot behavioural patterns and trends in effective and ineffective sales behaviours. Otherwise, you won’t be able to grow your team or business efficiently.
  • Managing Marketing Campaigns- By optimising all campaign activities, CRM software makes it easy to focus targeting and segmentation of customer.
  • Better internal communication- Following a CRM strategy helps in building up better communication within the company. The sharing of customer data between different departments will enable you to work as a team. This is better than functioning as an isolated entity, as it will help in increasing the company’s profitability and enabling better service to customers.
  • Provide Support Timely- Service management is a broader concept in which firm  focus on improving the service in entire supply chain. CRM is an element of the service management through which services can be improved.
  • Enhanced Process to mitigate customer satisfaction- By all enhanced and updated technology, customer satisfaction will be monitored well from customer care and it will create benchmark of company’s support system.
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